Frequently asked

QUESTIONS

What is the turnaround time for my order?


Turnaround time varies, as most of the products are hand-crafted to order. You will receive an email with updates on when you can expect your order. Most orders go out within 5-7 business days, the exception being custom made dolls. Those can take up to three weeks.




What is your return policy?


If you are displeased with your product, please contact us immediatly via the contact page so we can do our best to rectify the situation. Customer satisfaction is our number one priority. Depending on the issue with the order, you may be offered store credit, a replacement item for the order in question, or a full refund. The determination will be make on a case-by-case basis.




What if I need to reschedule my reading?


You have 24 hours to cancel with no cancellation penalty. If your reading was scheduled within 24 hours, however, and you need to cancel last minute, there is a $25 rescheduling fee.




Are face-to-face readings an option, should I be in the New Orleans area?


Once this COVID-19 situation is resolved, and a vaccine is available to all, face to face readings will once again be an option.




Do you make custom items upon request that may not be pictured in your shop?


Absolutely. We aim to please! Simply fill out the contact form, and we can see what magick we can make happen for you.





Purple Door Gris-Gris New Orleans

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Algiers, Louisiana

email: purpledoorgrisgris@gmail.com

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